Return and Refund Policy

1. Introduction

Thank you for shopping with us at sk kompany . We strive to provide high-quality products and exceptional customer service. If you are not entirely satisfied with your purchase, please review our Return and Refund Policy below.

2. Returns

2.1 Eligibility for Returns

  • Condition: To be eligible for a return, the Product must be unused, in its original packaging, and in the same condition that you received it.
  • Timeframe: Returns must be initiated within 14 days from the date of receipt of your order.
  • Non-Returnable Items: Some items are non-returnable, including but not limited to:
    • Perishable goods (e.g., pet food with an expiration date)
    • Personalized or custom-made products
    • Clearance or sale items

2.2 How to Initiate a Return

  • Contact Us: To initiate a return, please contact our Customer Service team at info@skkompany.co.uk or +447555958433. Provide your order number and reason for return.
  • Return Instructions: Our team will provide you with return instructions and a return authorization number if applicable. Please include this number on your return package.

3. Refunds

3.1 Processing of Refunds

  • Inspection: Once we receive the returned Product, we will inspect it to ensure it meets our return criteria.
  • Refund Method: Refunds will be processed to the original payment method used for the purchase. Please note that the time it takes for the refund to appear on your account may vary depending on your payment provider.
  • Refund Amount: Refunds will include the cost of the Product and any applicable taxes. Shipping costs are non-refundable unless the return is due to an error on our part.

3.2 Partial Refunds

  • Restocking Fees: We may apply a restocking fee of [X]% for returns that do not meet our return criteria or are not in their original condition.
  • Partial Refunds: If only part of your order is returned, refunds will be adjusted accordingly.

4. Exchanges

4.1 Eligibility for Exchanges

  • Condition: Exchanges are only available for Products that are in their original condition and packaging.
  • Timeframe: Exchange requests must be made within 14  days from the date of receipt.

4.2 How to Initiate an Exchange

  • Contact Us: To request an exchange, please contact our Customer Service team at info@skkompany.co.uk or +447555958433. Provide your order number and details of the Product you wish to exchange.
  • Exchange Instructions: Our team will provide you with instructions for returning the original Product and receiving the replacement.

5. Shipping Costs

  • Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective Product.
  • Original Shipping: Shipping costs from the original order are non-refundable.

6. Damaged or Defective Products

  • Inspection: If you receive a damaged or defective Product, please contact us immediately at [Your Email Address] or [Your Phone Number] with details and photos of the issue.
  • Resolution: We will arrange for a replacement or refund, including any shipping costs, for Products that are damaged or defective upon arrival.

7. Contact Information

For any questions or concerns regarding returns or refunds, please contact our Customer Service team:

  • Email: info@skkompany.co.uk
  • Phone: +447555958433
  • Address: 1801 Millineum Towers 250 Salford Quays Salford